Terms & Conditions

Welcome to our Terms and Conditions page.

Here, you will find important information about our company’s policies and guidelines. By accessing and using our website, you acknowledge that you have read, understood, and agree to comply with the terms outlined below. Please review this information carefully. If you have any questions or concerns, feel free to contact us. Thank you for your cooperation and understanding.

SCHEDULING

When you make changes to your schedule, instructions, and/or general information: do so by contacting our Office
-email office@caninecare.com
-text/call 773-732-3309
– online petsitclick.com

Dog walkers are not expected to pass along your schedule changes, instructions. nor general information If you want to leave a note out inside your home for your dog walker, send the same message to our administrators ahead of time.

Schedule changes can only be made by someone listed on your account. If you would like to give a friend, family member, pet sitter, etc authorization to make schedule changes, let our Office know ahead of time and if it’s on an ongoing basis or for a specific period of time.

There are times when we are behind schedule. We might make a 60-Minute service 45 or 45-Minute service 30.

PRIVATE SERVICES

Private services makes it so we don’t have the option to walk your dog/s with another dog. You can make services private, on a temporary basis, for any reason. Private services are required when your dog is contagious. If your dog is contagious, let us know. If your service is scheduled for one dog, an additional dog charge is added to the service.

HOURS OF OPERATION, HOLIDAYS OFF, AND OFFICE HOURS

Our earliest time slot, time in which we arrive, for dog walking is 8:00-9:00 am, latest time slot is 5:00-6:00 pm. We operate every day excluding the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day; if one of those holidays falls on a weekend, we are also off the observed weekday.

You are welcome to reach out to us after hours; we’ll get back to you within an hour of opening.

TIMING OF SERVICES

The service begins once we step foot onto your building’s property (we GPS check in) and ends once we step foot off of your building’s property (we GPS check out).

TIME SLOT

The time in which for us to arrive. Time slots start on the hours and half hours. For example: our earliest time slot is 8:00-9:00 am. Our next earliest time slot is 8:30-9:30 am. For dogs under a year old, time slots are one hour throughout the day. For dogs over a year old, midday time slots are two hours. We might arrive 5 minutes on either side of the time slot.

MINIMUM NUMBER OF DAYS WITH SERVICE PER WEEK, WEEKS PER YEAR

We have a minimum of two days per week and thirty-six weeks per year (you get sixteen weeks – four months – off per year).

WALKERS

You will have more than one walker. How many depends on the volume of your scheduling. Most customers have two regulars and a few backups who fill in when their regulars are unavailable. The Office lets you know ahead of time when a walker who hasn’t been assigned before is assigned.

ADDITIONS

For us to guarantee an addition for a weekend, send us notice by 9:00 am the Thursday before the weekend. You are welcome to make a request with shorter notice. If we are unable to meet your request, we look for the next best available option.

Additions include changes to an already existing service. For example: extending the duration of a service, making a service private, changing the time slot, and adding an extra family dog onto the service.

CANCELLATIONS, CHARGES

Cancellations made by 5:00 pm the night before are free of charge.

“short notice cancellation”
Cancel by 95:00 pm the night before in order to avoid a charged for the booked service. 

If you forget to cancel, or if we are locked out by no fault of our own, then you get charged for the booked service.

Cancellations include:
– Changing the time slot unless the already assigned walker can make the change
– Decreasing the duration of a service
– Removing a family dog from the service

If you request a change to the time slot for an appointment after 5:00 pm the night before: if we are able to make the change with the already assigned walker, then you don’t get additionally charged; if we are unable to make the change with the already assigned walker and able to add with another walker, you get charged for the cancellation and addition.

END OF SERVICE MESSAGING

At the end of each service, your walker uses our app to send you an end of service email which includes: the timing of the service, if your dog peed and/or pooped, was given a treat, meal, or water. If you prefer a note left behind, we can do that in addition or instead of an email.

INVOICING, PAYMENTS

Invoices are generated on the first of the month, for the previous month’s service. They are delivered by email, “sent from” sendgrid.net. Payments are made by credit/debit card, we keep on file and run automatically for each invoice. We take American Express, Discover, MasterCard, and Visa. Call our Office, 773-732-3309, to provide your card information. Payments are due by the end of the month of Invoice date. If your card is declined, a 5% late fee is charged if payment isn’t made by the end of the end of the month of Invoice date.

 

MANAGEMENT

We have a few managers who help with customer service, scheduling, and general operations.

WEATHER

Unless you cancel, we show up. We intend to maintain the duration of the scheduled service. If you want to change to a shorter duration, to avoid a charge see our cancellation policy.

Various conditions impact how we spend our time. When it’s cold, we spend more time in the sun. When it’s hot, we spend more time in the shade. If the weather is too stressful for your dog, we seek shelter. A sheltered area can be in the woods for wind screen, inside a parked car when it’s hailing, etc. If you have apparel/products for us to put on your dog, let us know.

WATER

Unless a pet parent is present when we return from a walk, we check the water bowl and fill it (if it’s not already full).

EMERGENCIES

If it’s an emergency, we take your dog to the nearest vet. If your dog shows symptoms of illness or injury, walkers are instructed to monitor until either it is determined to be safe to leave unattended or someone else takes over. When necessary, walkers seek support to help with the decision-making. We inform you via your provided contact information.

SECURITY, ALARMS

We keep customer’s name and addresses separate from keys and access codes. If you provide us with a hard key, we mark with a random letter/number coding system in order to identify. Unless instructed different, we leave things the way we found them (even if we normally find things different than the way we found). This includes locks and security systems. We will leave locks and security systems the way we found unless you tell us to leave it a certain way no matter how we found it. If we trip an alarm, we’ll let you know (as soon as possible).

GETTING IN

Unless you leave your door unlocked, have someone home to let us in, or have a door person who issues us a key: you can either give us a garage/door code, set up a lock box with a key outside your place, or provide us keys to keep. If you provide us keys to keep, we need three sets.

WHEN WE ARRIVE AND DON'T FIND A DOG AT HOME

We’ll reach out to you. We’ll wait a few minutes, to hear back from you, and then move along (after letting you know we are moving along).
Skip to content